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RMS Support
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| There are 4 types of support service available within RMS.
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| 1. F1 RMSHelp
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| 2. Service Request Page
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| 3. Fax
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| 4. Phone
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| 1. F1 RMSHelp
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| This file can be accessed in two ways
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| A. Within the RMS application
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| B. From the RMS web page
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| A. From anywhere within the RMS application you can now use your F1 key to initiate the RMSHelp. These pages are designed to help you with the setup and everyday use of RMS. Each subject is categorised on the left hand side of the screen with subsections within it. You may also use the search tab at the top of the screen to search for keywords.
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| B. F1 RMSHelp can also be accessed from the RMS web page under the Support Tab, RMS Help files and click on the link.
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| We have started to place video links in Help files to provide examples and explanations.
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| 2. Service Request Page
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| You can log onto the RMS web page and log a service request at www.rms-global.com and is a fast option with no engaged phone lines.
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| The service requests are broken down into three different categories;
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| A. Emergency
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| B. Urgent
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| C. Require Advice
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| A. An emergency service request should be reserved for emergencies only and used Strictly if RMS is non functional. Abuse of this level will incur a charge of 50.00. Contact from RMS staff will be within 15 minutes.
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| B. Urgent requests will receive contact within 2 hours
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| C. Require Advice requests will receive contact within 2 working days.
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| To Log a Service request:
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| - Click on 'Enter Customer Service'
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| - Enter your Client ID xxxx in the 'Customer ID' and 'Password' spaces.
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| - Select the 'Service request' button
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| - Then 'New Request' button
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| - Complete all mandatory fields
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| - Select 'Submit'
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| - Tick box to attach a screen shot if applicable.
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| Your request will be responded to by the first available RMS Customer Support person.
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| 3. Fax
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| If the first two support levels are not available to you, you may choose to fax your request
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| 9:00am - 5:00pm (East Coast time) Monday to Friday
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| Head Office (Melb) 03 9335 2082
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| (QLD) 07 5502 2766
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| 4. Phone
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| The final support level is phone. RMS has both Business Hours numbers and an After Hours number;
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| 9:00am - 5:00pm (East Coast Time) Monday to Friday (excluding Public holidays)
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| Head Office (Melb) 03 8256 9622
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| We have established local numbers for Australian customers:
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| Queensland 07 5630 6675
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| New South Wales 02 8022 8311
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| Victoria/ Tasmania 03 8256 9622
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| South Australia/Northern Territory 08 8121 9385
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| Western Australia 08 9282 3217
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| The CHM file was converted to HTML by chm2web software. |