RMSOnline Interface

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Please follow this guide to Setup and Install the RMSOnline Module of the RMS system.

The RMSOnline Module works seamlessly with RMS to record reservations from the internet and payments for accommodation allowing you to maintain your own online booking system.

Availability of your RMS database is monitored and updated every 2 minutes automatically synchronizing both the RMS application and RMSOnline. Full property details are monitored and updated every 6 hours automatically, although both synchronizations can be ran manually at any time.

RMSOnline client should be installed onto a machine which has 24 hr access to the internet to enable it to monitor and synchronize the online reservations with your RMS application, while it can be minimized to the bottom of the screen it MUST NOT be closed.

You may display your company logo on the left of the RMSOnline banner; this must be max 400 x 40 pixels in size.

Your RMSOnline client will show in your system tray as the icon below.

Glossary of Terms:

Synchronisation:

This is where RMSOnline and RMS exchange reservation, availability and setup details, allowing both systems to be aligned at any one time.

Full Property Synchronisation:

This function will occur every six (6) hours, exchanging RMS setup details including allotments and tariffs.

Reservation Synchronisation:

This function will occur every two (2) minutes, exchanging reservation details and availability.

1. SETUP – General Information

Go To

Setup Menu, General Information

Enter

Your property details including your email address

Go To

The Options Tab

Tick

Use Allotments

Tick

Charge types for Agents

Save and Exit

2. SETUP – Category/Area

Go To

Setup Menu, Category/Area

Edit

Category required for RMSOnline

Click

Edit

Enter

Max occupants per area & per Category

Save and Exit

Repeat

Until all Categories have a Max occupants

3. SETUP – Tariffs

Enter

New Tariffs if required

Refer to pages 54 – 60 of your RMS Setup Manual

4. SETUP – Travel Agents

Go To

Setup Menu, drop down arrow

Select

Travel Agents

Choose

Add

Enter

Agent Name E.g. RMSOnline or Internet Bookings

Enter

Agent code 1

Save and Exit

Click

Find

Edit

The new travel agent

Go To

Charge type tab

Move

Charge types required for RMSOnline bookings to the Right

All charge types moved to the right can be chosen by the public when making online reservations.

Go To

Allotments Tab

Select

Add

Select

Category from the drop down list

Select

From to Dates for the availability of this category on RMSOnline

Enter

The number of rooms you wish to show available on RMSOnline from this Category

Save and Exit

Repeat

Until allotments are entered for all Categories you wish to show online.

5. SETUP – RMSOnline Options

Go To

Setup Menu, drop down arrow

Select

RMSOnline Options

Enter

Your property cancellation policy

Enter

Your property terms and conditions

Save and Exit

6. INSTALLATION FROM RMS CD – RMSOnline Client

Insert

RMS Install CD

Exit

From auto run screen

Open

My Computer

Right Click

On your CD drive

Select

Explore

Open

The RMSOnline Client folder

Run

The Setup file

Next

Through the install leaving the defaults as is

Restart

Your computer

7. INSTALLATION FROM RMS WEB – RMSOnline Client

Go To

www.rms-global.com

Login

Using your Client ID

Go To

Downloads page

Download

RMSOnline Client - Version 2.26 to your desktop

Install

The RMSOnline Client using above file

Restart

Your computer

8. RUN – Starting up RMSOnline Client

The RMSOnline client should startup automatically on the restart of your system.

IF Not

Go To

Start, Programs, Startup, RMSOnline Client

Go To

Tools

Select

Options

Enter

Your username & password as per page 1

Go To

The Database Tab

Enter

Your SQL Login details

The details on this screen should be the same as your RMS connection wizard.

Select

The SQL Server from the drop down list

Select

Your database from the drop down list

Save and Exit

9. SYNCHRONIZING – Full Property Details

Go To

Synchronise

Select

Full Property

This process can take up to 5 minutes to run, please be patient. When complete you will see a line in the message screen 'Upload completed' as shown above.

10. RMSOnline Transactions

In order to view all RMSOnline Reservation transactions Paid and Unpaid from RMS you may log onto our customer service page through www.rms-global.com.

To Logon to the RMS web page:

Go to www.rms-global.com

Click once on the Customer Service option on the navigation bar as shown in the screen shot above.

The below page will appear.

Enter your client ID and password (if unknown this can be obtained from the RMS support desk) and choose enter.

The page below will appear.

Click once on the Online Transactions button as shown in the screen shot below.

You will be presented with a page similar to that below;

This page is broken into 4 sections;

A total of the unpaid transactions

A total of the paid transactions

A breakdown of the unpaid transactions

A breakdown of the paid transactions

Unpaid Transactions:

These are broken into each reservation made from RMSOnline. They can be identified in RMS using the Booking ID number. Each transaction is listed with the information of Booking ID, Property/Guest Name, Trans Date and Amount owing.

Paid Transactions:

This section is also broken into each reservation made from RMSOnline. Each transaction is listed with the information of Booking ID, Property/Guest Name, Trans Date, Date Paid and Amount Paid.

The Booking ID represents the RMSOnline Confirmation number found on the Confirmation email.

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