(This TAB only shows when once you have had the PcEftpos number of pin pads loaded via the configurator)
When you now open an account in RMS to process a receipt you should see a new receipt type called Auto EFTPOS (see below) – this is what should be chosen to process a receipt through the interface.
The operator would fill out the amount that they wish to pay and also choose whether to use the existing card details (if any) or to process a New Card.
If you choose "Existing Card" you need to ensure that the card Type, Expiry, Number and Name is filled out on the screen and you would choose if you wish to process a transaction fee Note: You do not need to swipe the card in this case.
You would then press the OK button to process the payment.
If you choose "New Card" you would then choose the card type, whether to process a transaction fee and then press OK.
The user will be asked (when the system is ready) to swipe the card.
Refunds
Refunds cannot be done via RMS at this time.
To do a refund the PcEftpos handset must be in a mixed mode, whereby it can be used independently of the PC (while still being able to use the PC when required).
To activate this mode the user must press the following buttons on the PcEftpos unit
FUNCTION KEY 11112222 OK
The unit will then show the standard Purchase and Refund options.
The operator should press refund and follow the steps. They may be asked to enter a pin code which is bank dependant.
The common codes are as follows;
ANZ 0000
NAB 9111
WBC 0000
CBA 38243824
If you are unaware of your code you will need to contact either Clinton at PcEftpos or your Banks Merchant Services.