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PABX Processor Interface
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| What is the PABX Processor Interface?
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| This PABX Module works seamlessly with RMS to record phone calls from your room extensions and in turn bill them to your guest's accounts at a rate set by yourself.
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| The PABX Module is designed to work in conjunction with third party software; this software is to be purchased separately to the RMS software. Our Sales staff will make available to you a list of providers which we currently interface with.
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| The PABX Processor must be installed onto a computer which will run 24 hrs a day to monitor all incoming calls.
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| Your PABX Processor will show in your system tray as the icon below.
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| HOW DOES IT WORK?
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| It is VITAL that the PABX call monitoring software AND the PABX Processor be running 24hrs a day. While they can be minimized to the bottom of the screen, they MUST NOT be closed. If either program is closed there will be NO billing to the customer.
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| In order for the PABX Processor to bill a customer account there must be an ARRIVED reservation in that ROOM at the time of making the call. So, as a rule of thumb, when a guest arrives in you MUST check them into RMS without delay.
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| It is also important that you understand the flow of data from the PABX so that in an event of a problem you can understand what may be causing the problem.
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| PABX – Sends SMDR (phone call) data to the computer via wires to the back of the PC.
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| PABX Monitoring Software – Intercepts the communication, sets the cost, translates and writes the data to the PABXyymm.Dat file.
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| RMS PABX Processor – Reads this file and bills it to the RMS guests account.
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| If any of these components are not operating correctly the system will fail to bill the guests account.
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| PABXyymm.Dat File
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| This is the name of the file received from the PABX Monitoring software, where yy is the current 2 digit year and mm is the current 2 digit month.
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| This file would be placed in the directory C:\RMSWIN however it must be flexible.
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| A new file should be created for the first call placed to the file if no file exists yet for that month
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| 1. SETUP – Turning on the Module
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| Go to
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| Setup Menu, General Information, Modules Tab.
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| Tick
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| PABX Connected
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| Save and Exit
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| 2. SETUP – Module Options
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| Refer to pages 28 - 30 of the RMS Setup Manual for the options available.
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| 3. LOG OUT – Restart RMS
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| Restart
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| RMS so the changes can take effect.
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| Login
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| 4. PABX MODULE SETUP
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| Go to
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| Setup Menu, PABX
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| Choose
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| Setup
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| This will present a screen with many options; we are only required to change 3.
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| 1. PABX Type – Select 'ARROW-OPAL'
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| 2. Cost Multiplier – The cost multiplier is where you add the markup to your phone calls.
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| Cost Multiplier = (amount you would like to charge per local call) divide by (3rd party PABX software charges)
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| For Example: if the cost of a local call is .25c and you wish to make a local call charge at .60c then your multiplier would be 2.4
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| 3. Duration Format – This option will depend on the 3rd party PABX software you have purchased.
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| Save and Exit
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| 5. SETUP – Room Extensions
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| All room extensions must be entered into RMS.
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| Go to
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| Setup Menu, PABX
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| Choose
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| Add
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| Enter
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| The extension number
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| Your Cost Multiplier should default to the above setting.
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| Select
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| The Category from the drop down list
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| Choose
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| The Room from the drop down list
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| Save and Exit
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| Repeat
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| Until all Room Extensions are entered.
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| 6. SETUP – Administration Extensions
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| All administration extensions must be entered into RMS.
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| Go to
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| Setup Menu, PABX
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| Choose
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| Add
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| Enter
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| The extension number
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| Tick
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| Admin
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| Change
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| Cost multiplier to 1
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| Save and Exit
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| Repeat
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| Until all Admin Extensions are entered.
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| 7. INSTALLATION – 3rd party PABX software
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| You will be required to install your chosen 3rd party PABX software at this stage. Please refer to the provider of the software for installation instructions.
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| 8. INSTALLATION FROM RMS CD – RMS PABX Processor
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| Provided on your RMS CD is the PABX Processor software
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| Insert
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| The RMS CD
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| Select
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| RMS Modules
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| Click
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| Once on PABX button
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| IF your RMS is installed to a different location than that marked in the Unzip path then please alter accordingly
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| Select
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| Unzip Now
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| Copy
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| The PABX Processor file from your RMSWIN folder
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| Paste Shortcut
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| Of the PABX Processor file into your Startup folder
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| Exit
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| 9. INSTALLATION FROM RMS WEB – RMS PABX Processor
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| Go to
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| www.rms-global.com
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| Login
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| Using your Client ID
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| Go to
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| Downloads page
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| Download
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| PABX Processor to your RMSWIN folder
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| Copy & Paste
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| The PABX Processor file into your Startup folder.
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| Exit
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| 10. RUN – Starting up RMS PABX Processor
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| Click on
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| Start, Programs, Startup, PABX Processor.
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| It can take approximately 30 seconds for the PABX Processor to initialize. You should see the path to the PABX Data file that is being used for billing as shown below.
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| 11. TESTING
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| Make
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| A test call from an ADMIN line to an external number
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| Hang up
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| After 30 seconds.
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| You should see the call appear in the fields within 1 minute of hanging up.
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| Enter
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| A reservation arriving today
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| Check it in
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| Make
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| A phone call to an external number from that room
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| Hang up
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| After 30 seconds
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| You should see a call appear in the fields within 1 minute.
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| Open
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| The reservations account
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| You should see a charge on the account for the phone call.
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