Home > Support 

 

Introduction

Experience gained over 25 years of working closely with our clients has provided us with a wealth of expertise and knowledge that is applied to our products, training and support. Extensive resources are committed to providing a range of support services and options.
F1 Online Help Files

Extensive inbuilt online help files can be easily accessed within RMS using your F1 key.  Links to the current RMS versions are supplied below

RMSWeb Help File

RMS Help File

RMS Knowlege Base

 
Telephone and Fax

A Helpline is available 24 hours a day, seven days a week through local call numbers.  To find the list of local numbers for your region click the link below

Contact Us

Online Service Requests

Our Customer Support Team is available to respond to clients' questions online.  They can be accessed through the Customer Login area on our website.  Click the link below to watch a short tutorial move on how to log a service request.

How to Log a Service Request

 
Go To Training Webinars

Invitations for webinar sessions are emailed at regular intervals outlining specific topics.  When received, click register to join.  To learn more about our training options please go to the Training Tab above.

To see a list of Webinars up and coming as well as preview past webinars please go to the Webinars Tab above.

User Manuals

Comprehensive user manuals are provided during training to assist you with the setup of your RMS system.  Click the link below to download the latest setup manual for your system.

RMS Setup Manual

RMS Lite Setup Manual

 
Product Upgrades

Our systems are undergoing continual development as we respond to the changing needs of our clients and their industries.  All product enhancements and upgrades are provided free of charge to our clients.

For more information on upgrading go to the Upgrade Tab above.

 

 

Training Options

Implementation   

At the time of the initial implementation of RMS one of our experienced customer care consultants will be allocated to your property to coordinate installation, configuration of the system, and training for you and your staff.

The first stage of implementation is a meeting between you and the allocated customer care consultant to familiarise each other with your business requirements and your expectations. The installation, configuration and training will then be performed either remotely (by telephone sessions where we dial into your computer with your permission) or on-site (where our staff member/s come to you) or a combination of both.

RMS Training Courses   

RMS conducts training courses for existing customers and people in the industry looking to hone their skills.

We offer Remote Training, Onsite or full day and half day sessions for between one and six people in our Melbourne or Gold Coast offices.
For an outline of the options available and associated costs CLICK HERE.

Contact our Training Coordinator on +61 3 8399 9462 or trainingcoordinator@rms.com.au to make a booking.

To chat live with the RMS Training Coordinator, click on Live Support

LiveZilla Live Help
Webinars

Online webinars are run intermitantly through out the year on specific features within the RMS program. Click HERE to view both Past and upcoming Webinars.

Invitations are sent out for your chance to register for the seminar in question.

TAFE and other Training Facilities Courses   

A number of TAFE colleges throughout Australia offer training courses for people working in the industry or for people who would like to work in the industry.
More information can be found by visiting the website www.egtafe.vic.edu.au
Or e-mail to caravanparks@egtafe.vic.edu.au 

Introduction and Advance courses are now available at Mount Barker TAFESA click HERE to find out more information.  The first workshop starts on 23rd August 2011 for 4 weeks!

TAFE SA RMS Courses

Click HERE for Course Information

For information on Waikerie courses click HERE

For information on Mt Gambier courses click HERE

For information on Pt Lincoln courses click HERE

For information on Victor Harbor courses click HERE

 State  Instituation  Address  Phone  Contact  Email News
SA TAFE SA  Dumas Street, Mt Barker SA 5251
 (08) 8391 7333 Kirsty MacGregor Kirsty.Macgregor@tafesa.edu.au

 

 

 

QLD Wide Bay Institute of TAFE  Hervey Bay, Qld
 (07) 4120 6213
Tracey Briscoe tracey.briscoe@deta.qld.gov.au
VIC South West TAFE  Timor Street, Warrnambool, VIC, 3280
 (03) 5564 8862
Nicholas O'Callaghan Nicholas.OCallaghan@swtafe.vic.edu.au
  East Gippsland TAFE     Sharon Waters rmstraining@egtafe.vic.edu.au
  SuniTAFE Mildura     Jill Hudson jhudson@sunitafe.edu.au
  Wodonga TAFE 87 McKoy St, West Wodonga, VIC, 3690  (03) 6055 6360 Tacey Matheson tmatheson@wodongatafe.edu.au
WA Edith Cowan Unitversity 270 Joondalup Drive, Joondalup, WA, 3027  34 ECU (134 328)   enquiries@ecu.edu.au
  The Australian School of Tourism & Hotel Management
Level 1, 641 Wellington St, Perth, WA, 6000  (08) 9322 3202 Dr Alfred Ogle a.ogle@asthm.edu.au
Upcoming Trade Shows

Information on up coming trade shows, contact our Sales Team on sales@rms.com.au.

 

Knowledge Base

 

Product Upgrades

Dont want the hassle of upgrading your system?  Why not move to RMS Cloud Hosted...

How will moving to Cloud Hosted help you?

- You no longer need to ensure that your hardware is RMS compliant

- You no longer need to manage your own RMS upgrades

- No more need to Backup your RMS system, we take care of this for you

- Instant connection to RMSWeb

To find out more about moving to RMS Cloud Hosted CLICK HERE

Upgrading?

Before requesting your upgrade from the Support Team, read the upgrade notes then download the upgrade instructions that relate to the version of RMS that you are currently using.

Upgrade Notes

Please note that RMS no longer supports Windows 2000 or earlier.

The version of Microsoft .net framework required by the latest version of RMS will not run in a Windows 2000 environment.

87 kb             
Upgrading from 8.10 to 8.11

47 kb

8.11 Housekeeping Quick Start Guide

If you are using the Housekeeping Module you MUST follow this guide when upgrading from 8.10 to 8.11 to ensure that the new Housekeeping Module is set correctly for your property.

 
Upgrading from 8.11 to 8.11 39 kb

Upgrading to the latest upgrade version of 8.11 is required if you wish to use the RMS Online module.

Once you have completed your upgrade please see below for instructions on how to connect your system to RMSWeb.

 
Connecting to RMSWeb  

RMS has gone to the web.  We are building a web based edition of RMS that you can access in your favourite browser such as Internet Explorer or Firefox. 

You dont need special hardware or software.... just a computer with access to the internet.

 

CLICK HERE and follow the steps to successfully connect your RMS system to RMSWeb.

Watch a short movie on the

benefits of RMSWeb

 

RMS Remote Assistance

RMS Remote is a product that can be used by our customers in the event that we need to provide remote control support to their systems

Please use the download link to download and run the RMSRemote software

 Only use this software when directed by an RMS support operator to do so

 

Please

Click here

and choose to RUN/OPEN the program

Once downloaded you may need to click RUN again on an Unknown Publisher screen to start the program

 
     

 

Support

 

 

Webinars are a great way to learn how to become a proficient user of RMS in the comfort of your own office. You can attend a webinar session via the internet and become an active participant by asking questions, or simply sit back to watch and listen anonymously.

If you don't quite get it the first time you can watch the webinar again at a later date.

See the list below of upcoming webinars and register for the sessions that most interest you. Remember there are no costs for attending an RMS webinar.

You can also view previous webinars by clicking on the links below.

Logo
Attend Live Webinars
Date Time Topic Points Covered Presenters Register View Recording

27/10/2010

11.00 AM ESDT

What is RMS WEB

RMS is moving to a web based platform. Learn how this will keep you in touch where ever you are and reduce the IT footprint at your property. Chris Hari and David Jones

Expired

View

3/11/2010

10.00 AM ESDT

New RMS Online Screens

Learn how to use the new features of the RMS Online booking screens. Topics include, change the look and feel including colours, sell additional items, group bookings and more. Chris Hari and David Jones

Expired

View

10/11/2010

3.00 PM ESDT

The New Tariff/Availability Chart

This new chart is a powerful management tool which allows you to control the rates and availability to all of your booking channels including the front office from a single screen. Naomi Fuller and Rachel Keogh

Expired

View

Thursday

2/12/2010

11.00 AM Melbourne Time

Unlocking Your RMS Data

You have collected 1,000's of client records. How do you now use that valuable data to turn customers into repeat visitors?

Chris Hari and David Jones

Expired

View

Friday

3/12/2010

10.00 AM Melbourne Time

 RMS Cloud - Tips and Tricks  How to get the most out of your cloud experience. Learn tips and tricks such as exporting reports, loading images, resolving performance issues.

 Chris Hari and David Jones

Expired

View

Tuesday

7/12/2010

 10.00 AM Melbourne Time

 The RMS Advanatage

 Using the RMS Online booking screens and direct connections to the various third party sites, such as Wotif, has many advantages over our competitors. Learn how you can take advantage of these features...are you missing out?

 Chris Hari and David Jones

Expired

View

Friday

17/12/2010

10.00 AM Melbourne Time

PCI Compliance

PCI Compliance effects every business in the world. Have you done what you need to do to be PCI compliant and therefore free of potential liability? See how RMS has taken the burden of PCI compliance out of your hands.

 David Jones and Naomi Fuller

Expired

View

Friday

14/01/2011

10.30 AM Melbourne Time

 How to Keep Your Housekeeping Module Spic and Span

 The RMS Housekeeping module has a range of features to let you take charge of your room cleaning requirements. Learn how to configure your housekeeping tasks, bedding configuration, linen requirements and how to generate accurate reports.

 Chris Hari and David Jones

Expired

View

Friday

21/01/2011

10.30 AM Melbourne

Time

RMS for Dummies - Part 1

This is the perfect webinar for anyone who has just started using RMS. New RMS clients, new employees or new owners will benefit as we go through all the basic functions

Chris Hari and David Jones

 Expired

View

Friday

28/1/2011

3.00 PM Melbourne

Time

RMS for Dummies - Part 2

Accounts / Reports / Billing etc

Chris Hari and David Jones

Expired

View

Wednesday

2/2/2011

11.00 AM Melbourne

Time

RMS Online Setup for Dummies

This webinar is targeted at clients that are:

 

  • Loading RMS for the first time
  • Changing from the old RMS Online screens to the new ones, or,
  • Contemplating changing to RMS Online from another booking engine

 

Chris Hari and David Jones

 

Expired

 

View

 

 

  • Wednesday
  • 16th Feb 2011

 

 

  • 11.00 AM Melbourne Time

 

 

  • RMS for Parks Part 1

 

In this webinar you will learn more about:
  •  How to deal with annuals/semi permanents
  •  Long Term/ Short Term Rentals 
  •  Concessional GST 
  •  Repeat & Periodic Charges 

Chris Hari and David Jones

Expired

View

Thursday

24th Feb 2011

11.00 PM Melbourne Time

RMS for Parks Part 2

 Elec/gas/water Meter Readings & more.

Chris Hari, David Jones and Hayley Lenihan

Expired

View

Thursday

10th Mar 2011

 

12:00 PM Melbourne

Time 

RMS Tariff/Availabilty Chart


This Webinar is designed for operators using RMS Online:

  • How to set up your chart availability
  • Maintaining your rates
  • Tips and Hints
  • Labels

Chris Hari and Hayley Lenihan

 

Expired

 

View

 

Thursday

24th of Mar 2011

11:30 Am Melbourne Time

 

" Reports/Reports/Reports"

Would Ever wondered what a transit occupancy report was? or the best way to find the number of arrivals for last Easter? Now you can, with the complete guide to RMS Reporting. In this webinar, we will be going through the extensive reports menus and highlight those you will find the most useful. 

Chris Hari and Hayley Lenihan

 

Expired

 

View

 

Thursday

5th of May 2011

 

11:00AM

 

" RMSOnline Reporting and Tracking 

 

Would you like to know how effective your RMSOnline booking page is? The RMSOnline Reporting and Tracking Webinar will take you through some of the many ways that you are able to track the success of your online bookings. We will show you how these methods can be applied to other market segments that you m ay wish to track and trace.

 

Chris Hari

 

Expired

View

 

Thursday 10th of May

2011

 

11:00AM

 

Viewers Choice

 

This webinar is created for you, by you!

Please email any question you like to webinar@rms.com.au prior to Tuesday the 10th of May, to be included in the Webinar.This can include any topic you wish to discuss and feel may benefit your fellow RMS Users.

Chris Hari and Hayley Lenihan

 

Expired

View

 

Thursday 26th of May 2011 

 

 

11:00AM

 

 

RMS Correspondance

In this Webinar we will be taking you through the RMS Correspondance options which include:

 

  • Correspondace in and out
  • Form Letters
  • Messages 

 

 Chris Hari  and Hayley Lenihan

 

Expired

 

View

Thursday 4th  of Augusts

11.00 am

Traditional Tariffs

If you have a complex rate structure you may be better off using RMS's traditional tariffs Chris Hari and David Jones Expired View
Friday 12th of August

11.00 am

Traditional Tariffs Part 2

If you have a complex rate structure you may be better off using RMS's traditional tariffs

Chris Hari and David Jones

Expired

View

 

 

If you would like to suggest a subject for an upcoming webinar please complete the form below.