The products we provide are not only powerful but flexible too, with optional modules available to enhance the capabilities of your RMS system and meet a wide range of requirements.
Here's a list of our current modules.
RMS Central Manages multiple locations from a centralised database. Allows you to consolidate functions such as accounts receivable, debtor management, group reporting and travel agent commission payments. Share clients and operate a live inventory CRS from any location.
Control the movement and meal entitlements of large numbers of personnel. Suitable for mining camps, defence bases or any installation that manages the meal requirements for large groups.
RMS Events, Banqueting & Conferencing A totally integrated module that allows you to manage any event, including weddings, parties, conferences or meetings. The full report menu includes event orders, service provider memos and run sheets.
RMS Asset Management Creates a register and monitors each room’s assets. Ideal for management rights properties to account for the assets of individual owners. Sets up recurring tasks to ensure statutory compliance such as checking smoke detectors or fire extinguishers. Includes full set of accompanying reports.
RMS Materials Management Controls purchasing, inventory, issues and transfers. A powerful tool for department managers to raise requisitions and also assess value of goods received and issued and inventory in stock, providing effective financial control. Allows you to maintain optimal stock levels, control expenditure and identify consumption. Comprehensive reports assist planning future level of stocks, inventory and purchases. Supplier history is maintained and available for future contract negotiations.
RMS Financials - India and Middle East Only Comprehensive, easy-to-use software that can be tailored to suit the need of your business. The built-in flexibility allows tracking and managing of cash flows, costs and budgets with greater accuracy and control. Helps to improve customer service, enhance efficiency and build a more profitable business.
RMS HR & Payroll - India and Middle East Only Manages employee profiles, salaries, attendance and training needs. Allows the HR manager to track attendance, payroll and personnel details. Can interface with RMS Financials and various attendance systems. Fulfills statutory reporting requirements. Simplifies tasks so the HR manager can concentrate more on employee relations.
RMS Stock Control
RMS MYOB/QuickBooks/Sage Interface Integrates your reservation management system with your general ledger system to automatically transfer sales figures, cash transactions, debtor movement and more for a complete property management solution.
RMS On-Line Availability™ Allows customer to view real-time rates and availability from your website but you retain control as the customer must contact you directly by telephone or e-mail to confirm the reservation.
RMS On-Line Bookings™ Enable your website (or any other that allows you to place a link such as a group or association website), guests can view real-time availability and rates and then make a confirmed booking and even pay a deposit on-line. Click here for a demonstration...
RMS Distributor™ We have established relationships with a range of online booking partners to allow you to link your real-time availability and rates to a wide variety of third-party booking websites. Your reservation management system automatically pushes out your inventory to your chosen channels and drops the bookings directly into your RMS booking screen.
RMS On-Line Bookings™ and RMS Distributor™ Complete your on-line booking campaign by receiving bookings from your own website and a choice of third-party booking websites.
RMS Online API Retain the look and feel of your existing website while integrating with your live data on the RMS Online server. Optionally you can choose to add a broad range of functionality not available to the standard RMS Online system. Allows your customers book extra items such as transfers, tours or meals online.
RMS Call Accounting Integrates RMS with your PABX to automatically post the cost of your guests' phone calls onto their room accounts. Please note that to utilise the PABX interface you will also need to purchase compatible call accounting software. Your RMS account manager can arrange this for you.
RMS Access Control Integrates your car park or pedestrian access controller to manage the movements, access and egress of your customers.
RMS Door Lock Interface Integrates your reservation management system with most proprietary door lock systems by writing key cards directly from the reservation management system.
RMS Point of Sale A fully integrated point-of-sale system that comes with a complete range of modules and hardware including touch screens, printers, stock control, tour desk, RMS Day Spa and more.
External Point of Sale RMS can integrate with a wide range of external point-of-sale systems, including all of the major brands, for real-time room charging and guest name verification.
RMS Secure Online EFTPOS/PDQ - UK and Ireland Processes credit card payments directly from your reservation management system. Proven to dramatically improve accuracy, productivity and security when taking telephone and Internet bookings.
RMS Internet Billing Automatically meters broadband usage and posts the cost to the room account.
Online Owner Accounting Means paper invoicing is no longer necessary. Owners can view their income and expenses online and make payments using your secure credit card payment facility.
iBackup Automatically backs up your data to our secure off-site server.
Interactive Television Interface
Movie On Demand Systems
Multi Function Module (MFI) Allows for two-way interfacing between your reservation management system and your peripherals such as PABX, door locks and Internet billing. The MFI passes information to the peripheral device such as room number, guest name and arrival/departure date. Purchase the MFI only once for all of your two-way interfaces.
If you operate more than one property and you want the power of centralised management then RMS Central is the answer.
With RMS central you can have multiple properties loaded onto a centralised database. This allows you to have
Individual property names
Separate banking
Unique logos and invoice layouts
Business rules that apply to specific properties
RMS Central can be self hosted or to get even more advantages use RMS Central in the Clouds
The advantages of RMS Central include:
Clients Share clients from a single database to accurately record room night and other statistics information regardless of which property they stay in. When client details are updated at one property those changes are instantly available to all properties in the group. No more duplication of clients.
Reporting Reports can be generated for the entire group, individual properties are by a given room type. For example you might want a revenue report for all properties, a marketing report for a single property or an occupancy report for all two bedroom apartments in a geographical region.
Centralised Tasks Avoid the duplication of tasks by centralising activities such as debtor management, accounts receivable, travel agents commission payments and end of month processing (Trust Accounting)
Central Reservations With permissions an operator at any property can have live access to all (or selected) inventory at each of the other properties in the group. This gives real central reservations capability from either a property, head office or external agents.
iBackup
RMS iBackup is the easy and reliable way to perform automatic backups of your data. Each day your RMS data will be automatically backed up and uploaded to our offsite servers. There it is verified and stored securely to protect you against the unthinkable. In the case of a disaster your data will be accessible for a quick and easy recovery.
Download the price information and registration form from here (PDF 27 kb - Australia/NZ only)
SMS - RMS TXTr
To watch a video overview of RMS TXT Click here...
To watch a video which explains how to setup RMS TXTr click here...
You will need to be on version 8.11.194 or later. There is no charge to upgrade to this version for current RMS customers. Please contact a customer care consultant to assist with upgrading to the latest version.
The Short Messaging System (SMS) is a fantastic way to communicate directly with your customers. It is a quick and inexpensive way to reliably pass information to a guest in a way that you will be sure they receive it. Unlike an e-mail that might get caught in a spam filter, SMS have a phenomenal delivery success rate. The problem is however that unless you are under sixteen years old you may find it difficult to send text messages by the traditional method. Maybe you have stubby fingers like a rugby player or perhaps you just hate pressing those tiny little keys for hours on end.
Do not despair, RMS has the answer. Our new SMS feature, "RMS TXTr" has arrived to allow you to send text messages to your guests directly from RMS.
You can send an SMS from several areas within RMS including:
• An individual reservation or guest • The In/Out screen • The report Writer • Overdue deposit report • More areas on the way
An SMS can be sent to an individual guest or a number of guests.
The purposes of the SMS are limited only by your imagination but some examples include:
Operational
Confirmations/cancellations Deposit requests Items left behind Access pin codes Late arrival instructions Housekeeper/ground staff instructions Staff rostering Traffic condition alerts
Marketing
Snow reports Fishing reports Water levels Specials Packages
Call RMS support now to find out how to start using RMS TXTr.
Our business partners
We are pleased to recommend and support these businesses, who all meet our quality and service standards.
Automated check-in systems
Check Inn Systems Suppliers of kiosks that integrate with RMS systems, key safes and access control systems for locks, turnstiles and boomgates. Website: www.checkinnsystems.com Contact: Stephen Tusak Email: sales@checkinnsystems.com Phone: +61 3 9527 4197
Internet listing for your property
Maximise the benefits of RMS Online by linking with an Internet distributor.
RMS Point of Sale While we have our own Point Of Sale System we also provide links to interface with other POS systems. Please contact us for further information. Contact: James Bennet Email: jeb@rms-global.com Phone: 0407 822 690
Middleware
In addition to proprietary modules, interfaces from RMS to a range of peripheral devices are available from our third party middleware providers. View a comprehensive list of most of these devices and systems.
Accommit Assistance with boomgates, hardware and service around the Gold Coast and Tweed Heads in Queensland, Australia. Website: www.accommit.com.au Contact: Daniel Tilton Email: daniel@acommit.com.au Phone: 0403 930 139
PCI Compliance and Online Payments
Any merchant who process, transmits or stores credit card information is now required to comply with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS, is a set of comprehensive requirements for enhancing payment account data security, which was developed by the founding payment brands of the PCI Security Standards Council, including American Express, MasterCard and Visa, to help facilitate the broad adoption of consistent data security measures on a global basis.
To become PCI compliant you will need to rely on your service providers such as RMS. RMS are pleased to announce the release of a new feature which will allow you to process credit card payments across the internet whilst greatly improving your level of PCI compliance.
Frequently asked questions
Q. Can I still charge against the guest credit card for unpaid incidentals or unreported damage to the room?
A. When you enter credit card details in RMS the details are passed to and stored with the internet payment gateway provider. RMS will retain a "token" which relates to that credit card. Each time you wish to make a payment against that credit card account all you do is process the payment in RMS as usual. RMS will send the token to the payment gateway along with the details of the sale to facilitate the payment.
Q. Do the transaction fees apply for all credit card payments?
A. You need only pay the transaction fees for transactions processed via RMS. If you don't need to store the credit card details you can simply process the transaction as normal via your credit card terminal.
Q. Can I use my existing merchant facility?
A. The RMS PCI compliant solution will work with all the major banks. You may choose to retain your bank for your general accounts but explore changing your merchant facility to a new bank if the transaction costs are more attractive. See the table of charges on this page.
Q. Can I perform a refund or a preauthorisation using the PCI compliant solution?
A. You can refund money to a credit card stored by the payment gateway provider directly from RMS. A preauthorisation can still be made via your credit card terminal.
Costs
NAB
St George
CBA
ANZ
Westpac
Bankwest
Setup
$0
$0
$0
$0
$0
$0
Monthly
$1
$6
$1
$6
$6
$6
Transaction (each)
$0.25
$0.25
$0.30
$0.35
$0.35
$0.35
Minimum Annual Cost
$12
$72
$12
$72
$72
$72
Fees shown here are indicative only. Prices may change from time to time. We recommend that you speak to your RMS Sales agent prior to committing to a merchant facility agreement.
